Terms and Conditions

1. Introduction

Welcome to NDS Recovery Services LTD (“we”, “us”, “our”).
By accessing or using our website ndsrecovery.co.uk or booking our services, you agree to comply with these Terms and Conditions.
Please read them carefully before using our site or engaging our services.
If you do not agree with these terms, please do not use our website or services.

2. About us

NDS Recovery Services LTD provides vehicle recovery, towing, and roadside assistance services across the United Kingdom.
Our registered address is:
Unit 125, K2 House, Heathfield Way, Northampton, NN5 7QP.

3. Scope of services

We offer a range of recovery and transport solutions including:

• 24/7 breakdown and towing services;

• roadside assistance;

• local and long-distance haulage;

• fuel delivery and battery assistance.

All services are subject to availability and weather or traffic conditions.

4. Bookings and payments

4.1 Bookings can be made by phone, email, or through our website.
4.2 Prices are quoted based on distance, vehicle type, and recovery conditions.
4.3 Full payment is required upon completion of service unless otherwise agreed in writing.
4.4 Payments may be made by cash, bank transfer, or other accepted methods at the time of service.

5. Cancellations and refunds

5.1 If you wish to cancel your booking, please notify us as soon as possible.
5.2 A cancellation fee may apply if our vehicle has already been dispatched.
5.3 Refunds are processed at our discretion, depending on the stage of service delivery.

6. Liability and insurance

6.1 NDS Recovery Services LTD is fully insured for all recovery and towing operations.
6.2 We will take all reasonable care when handling your vehicle, but we cannot be held liable for:

• pre-existing vehicle faults or damages;

• loss or damage resulting from incorrect information provided by the customer;

• delays caused by traffic, weather, or unforeseen circumstances.
  6.3 Our total liability will not exceed the total cost of the service provided.

7. Customer responsibilities

By using our services, you agree to:

• provide accurate and complete information when requesting recovery or assistance;

• ensure that the vehicle is legally yours or that you have authorisation to request recovery;

• comply with our driver’s safety instructions during the recovery process.

8. Service limitations

We reserve the right to refuse or cancel service if:

• conditions are unsafe for our personnel or vehicles;

• the vehicle’s weight or size exceeds legal towing limits;

• access to the recovery location is restricted or impractical.

9. Website use

9.1 The content on our website is provided for general information only.
9.2 We make reasonable efforts to ensure the information is accurate but do not guarantee it will always be up to date.
9.3 You must not misuse our website by knowingly introducing viruses, attempting to hack, or interfere with its operation.

10. Intellectual property

All text, logos, graphics, and content on this website are the property of NDS Recovery Services LTD and are protected by copyright laws.
You may not reproduce, modify, or distribute any material from this website without prior written consent.

11. Privacy

We respect your privacy. Personal information collected through our website or during service is processed in accordance with our Privacy Policy and Cookie Policy, available on our website.

12. Limitation of liability

To the fullest extent permitted by law, NDS Recovery Services LTD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

13. Governing law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the English courts.

14. Contact us

If you have any questions or concerns about these Terms and Conditions, please contact us at:
📧 ndsrecoveryservice@yahoo.com
📞 07428 285353
🏢 NDS Recovery Services LTD, Unit 125, K2 House, Heathfield Way, Northampton, NN5 7QP